Team Resilience Works to Reduce Stress (NOW Online!)

(An e-learning approach to healthy work culture)

It is possible to look at stress in a positive way. Physical limitations, pain, tension, work overload, communication breakdowns, employee turnover, financial loss…these are just some examples of stress. But there are “tried and true” methods that help us to approach AND solve these stresses in a new way.  It is even possible to implement these tools throughout an entire workplace. Instead of each person learning how to deal with stress one-by-one, we can change the “culture of health” to one where the entire team is more resilient. Resilience is a solution to stress because it teaches us not only how to bounce back from stress but also to learn and grow TOGETHER from the challenges we face.

Call CenterAfter several years of research and development, OWLS has been able to take one of our culture-of-health interventions and successfully launch that program in an online e-learning module. And now you can access the Team Resilience yourself, share a robust version with friends and coworkers, and purchase an individual or corporate package.

SUCCESS! First, let me tell you about the success. We provided the easy-to-use 30 minute program with a large corporation. Importantly, these were stressed employees from a call center who were already functioning at a fairly high level of resilience. We assessed resilience before and after use among a group of pilot users. An example of resilience is “I bounce back from stress after dealing with a difficult customer.” We also asked them if their resilience improved in four areas. For example, “My ability to be more resilient at work improved.”

RESULTS! We found the following with the program:

  1. The majority (87%) of participants reported improvements in at least one area of resilience due to the module
  2. Many (53%) reported much or great improvement
  3. As a result of participating in the module, pretest-to-posttest findings indicate increases in…
    1. high levels of dispositional resilience (from 20% to 37%); that is almost DOUBLE!
    2. perceptions that the workplace contributes to personal resilience (from 55% to 80%–among those who felt the module was of benefit to them)

Now keep in mind that under normal circumstances in the corporate environment it’s almost impossible to measure effectiveness of eLearning.  In this case increased resilience can lead to increased connectivity to co-workers, greater ability to bounce back from adverse events and the potential for increased productivity.  The infographic shows that the vast majority of the participants reported improvements in at least one area of resilience. Many of them reported much or great improvement.

VALIDATION: Second, the finding about workplace validates our cultural approach. The perceived contribution of the workplace is consistent with what we expected based on the core design of the program. That is, participants are specifically guided to review how their own strengths (one of the FIVE Cs of resilience) impacts their team and vice versa. As with the original clinical trial and our other classroom versions of Team Awareness and Team Resilience, we have seen actual improvement in stress from a program that asks workers to think about the stress of the entire group, not just their own situation.

YOUR TURN. Finally, I want you to experience the same benefits as those who used the online program and that hundreds of others have received from our classroom programs. We have worked quickly to bring a robust version of the program for you to preview at no cost.